It’s no secret that people are one of the most valuable assets for a growing organization. That makes employee retention a key concern for executives. After all, individual talents, skills, and time are leveraged by a company to achieve results. Spend any time online and you’ll see business outlets and media sites sharing a number of facts and statistics about hiring and retaining skilled employees:
Company leaders put a lot of effort into the recruitment process. And we hope that our recruitment strategies are just as effective.
But, the truth is – employees have their own personal goals and ambitions, and despite our best efforts, they may choose to pursue outside opportunities. What do you do when this happens?
Oh no! One of my star employees just announced his resignation!
In this situation, the first step is to take a deep breath.
“It’s important to not over-react,” says Patty Marmie, coach and facilitator at Leadership Resources. “If the news came as a surprise, you may experience an ‘amygdala hijack,’ with your reptilian brain jumping in with the first thing that comes to mind. Take a step back and process a bit before you respond.”
As Patty suggests, it’s important to seek the “why” behind the decision. Ask questions to find out why the star is leaving. Whether they are pursuing a higher level of responsibility, tackling new challenges, or seeking a change of pace, you’ll want to know the reasons for their departure. The intent behind these questions is not to convince him or her to stay, but to learn how you can be proactive in keeping employees instead of reacting when they leave.
Keep in mind that not all exits are negative. Even though this person was a star employee, the opening within the company may provide an opportunity for others to step up and demonstrate leadership skills they’ve gained through development and individual coaching.
This is where a great sports analogy comes in – the classic case of “playing not to lose” rather than playing to win. Coach Patty Marmie says that it is our responsibility as leaders to develop the people around us. Successful, growing organizations develop their emerging leaders and make a positive impact on the culture. Development of leaders is a win-win for individuals and organizations.
A negative or hesitant attitude toward employee development, based on the fear that they may exit the company one day, is damaging to company culture and individual performance. Perhaps you’ve seen this humorous, yet thought-provoking image that often pops up on social networks:
Instead of letting this fear paralyze the development plan, have a strategic conversation with each individual at your organization to discover his or her strengths, goals, ambitions, and dreams. You may discover that your organization is an excellent five to ten-year stint on the journey to an individual’s ultimate destination. If done correctly, the years they spend with you will generate far more ROI than you initially invested. Plus, the employee will emerge a better leader, with more confidence and willingness to serve as a referral source for future employees and clients.
How do I fill the opening for this star employee’s position?
Two words: Succession plan.
If the employee is truly a star within the organization, there needs to be a strategic process surrounding the promotion or department of this individual. Develop a cross-training program in your organization so success does not depend on a single individual but the team as a whole. Identify strengths and talents within the organization that could easily adapt, move up, or transfer to blossom into a new leader in this area.
A general housekeeping note – make sure there is documentation for all procedures. Check on this regularly. You don’t want a star employee to hold all the processes in her mind, only to take them with her when she goes!