In previous entries, we’ve discussed the importance of strong leadership communication in any organization. Of course, communication shouldn’t merely flow in one direction. Employees must also hone their abilities to properly communicate with managers and peers alike. Indeed, when team members learn to better communicate with one another, the entire company stands to benefit. Let’s explore why peer-to-peer communication boosts morale in the workplace.
Benefits of Peer-to-Peer Communication
1) Creates a Culture of Authenticity and Transparency
In hierarchical settings, people can feel left out of certain conversations as others might wish to withhold certain information from others. While there are legitimate reasons for gatekeeping sensitive details at different levels, a positive and productive company culture relies on authenticity. If an employee is keeping something to themselves for self-serving or unfounded reasons (i.e., fear, leverage, etc.), an unnecessary roadblock is formed. Over time, employees can silo themselves, cliques can form, and the culture can become one of secrecy and defensiveness. Conversely, encouraging peer-to-peer communication breaks down these walls and builds trust among employees. When all employees are on the same page, there’s less room for petty grievances, allowing for greater productivity and morale.
2) Encourages Mutual Recognition
The healthiest organizational cultures are those that actively recognize team members for outstanding work. However, building a positive team culture relies on more than receiving this positive feedback from supervisors alone — employees also benefit from being recognized by their peers. Strong teams are built upon mutual recognition. One employee’s success should be seen as a win for the whole team, not a slight against other employees. When peers give and receive appreciation to one another, the sense that, “we’re better together,” is solidified.
3) Empowers Employees
When employees feel like they’re on their own, they may feel less inclined to speak out, ask questions, make suggestions, and take action. Leaders are partially responsible for helping their team members feel empowered on the whole, but one’s peers also contribute to this empowerment. After all, receiving encouragement from a peer is one of the best endorsements one can receive since this advice comes from more of a level playing field. When all employees provide this encouragement for one another, the entire team becomes bolder, strengthening the organization overall.
4) Promotes Productivity
Peer-to-peer communication also helps streamline various processes. In many cases, a simple check-in or question answered is all that’s needed to solve a problem. While leaders may sometimes get involved in resolving or clarifying these issues, peers can often take care of it themselves. The easier it is for peers to communicate with one another, the more productive teams become, freeing up time and resources for everyone and boosting morale in the process.
5) Cultivates Leaders in Your Organization
Finally, a strong peer-to-peer communication network helps budding leaders reach their full potential. Of all the ways to develop leadership communication skills, maintaining a strong connection with fellow employees is one of the most powerful. While there are some differences regarding communication between peers and communication between leaders and those in their purview, the core tenets of strong communication remain the same, such as clarity, consistency, timing, attention, use of language, and more. Leaders who have mastered how to manage communication in teams most likely began developing these skills via peer-to-peer communication.
At Leadership Resources, our purpose is to make the impossible possible through people. We aim to do so by helping individuals develop patterns of success that will decrease obstacles and maximize productivity. Contact us here to learn more about what we do and how it can help your business succeed and grow at times like these when you need it most.